It was Wednesday afternoon, July 19, 2023. I was working in my office. All of a sudden, out of nowhere, my phone buzzed with a notification. I glanced down, it was a notification from the Starbucks app saying “Your order is ready”.
I was confused as well as surprised. How could this be? I hadn’t placed any recent orders at Starbucks. Yet , I received this message.
I searched through social media, and I discovered that I was not the only ONE who had received that baffling Starbucks notification. It seemed that a multitude of users had experienced the same issue.
Soon after, an explanation from Starbucks emerged and the users were informed that there is a Starbucks app glitch that had caused this perplexing notification. The company encouraged the customers to reach out to the support team for assistance if the problem continues.
Perhaps the most reassuring news amidst the chaos was the confirmation that none of us had been charged for these orders. It was a sigh of relief that echoed through the online community of Starbucks lovers.
In response, a representative from Starbucks issued a statement, expressing sincere apologies for the inconvenience caused by the app.
Starbucks App Glitch
Several Starbucks customers encountered difficulties accessing the online ordering system and logging into their Starbucks app. Disturbingly, some users went to Twitter and reported that the entire app history had mysteriously vanished. The scale of the issue became evident as around 12,000 complaints flooded. The issue emerged around 1 p.m on wednesday. However, by 4 p.m , Starbucks managed to resolve the problem, restoring normal functionality to their app. Starbucks has refrained from disclosing the specific cause of this disruptive glitch that transpired on Wednesday.
This is not the first time technical complications experienced by the renowned coffee chain. In a previous incident in March, numerous iPhone users were startled to receive a message bearing the unexpected words, “Hello test1 from seank.”When Investigated and found that it was the result of a cybersecurity breach, which had caused a multitude of issues.
As I reflect on these incidents, I have realised that even the most established and beloved brands can encounter unexpected technical difficulties. It serves as a reminder of the need for constant vigilance to maintain cybersecurity and swiftly address any issues that arise in our increasingly digital world.